Frequently Asked Questions
Everything you need to know about shopping with iBuy
What are your shipping times and costs?
We offer standard shipping which typically takes 3-5 business days and express shipping which takes 1-2 business days. Shipping costs are calculated at checkout based on your location and order weight.
How can I return an item?
We offer a 30-day return policy for most items. To initiate a return, visit our Returns Center, enter your order number, and print your prepaid shipping label.
Which payment methods do you accept?
iBuy accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website where you can monitor your package's progress.
Do you offer international shipping?
Yes, iBuy ships to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.
Is my personal information secure?
Absolutely. We use industry-standard SSL encryption to protect your data and never share your personal information with third parties without your explicit consent.